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Answering the Survey
After an incident is closed, the system invites you to participate in a survey. It is important to provide feedback to the Service Desk about their effectiveness.
When you receive a survey email, do the following:
1.Click the survey link or copy the survey URL and paste it into the URL field of a browser.
2.Enter your answers to the questions.
3.Click Submit.
The survey response is stored with the incident.
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